Free shipping on orders over MYR80 (West M'sia) and MYR130 (East M'sia)

Soul Crafty

GIFTS OF LOVE Designed to create beautiful memories

What happen if my package is lost?

For domestic shipping:

1st: Kindly track your order to retrieve the latest delivery status of your order.
2nd: Kindly make a quick call to Poslaju by provided your order tracking number.
3rd: If the above 2 approaches doesn’t attend to your problem still, kindly contact us. We will try our best to assist.

For international shipping:
Packages are not considered lost until 60 days from the day of shipping.

1st: Kindly track your order to retrieve the latest delivery status of your order.

2nd: Kindly make a quick call to your local postal service by provided your order tracking number.

3rd: If the above 2 approaches doesn’t solve your problem, kindly contact us. We will lodge a report to Post Malaysia to track the parcel.

*Note: with this approach, Post Malaysia will escalate the inquiry to the destined country postal service for further investigation. This will take week(s) for a reply.

4th: Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to “SoulCraftyGarder’s Refund Policy” for detail:

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