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What happen if my package is lost?

For domestic shipping:

1st: Kindly track your order to retrieve the latest delivery status of your order.
2nd: Kindly make a quick call to Poslaju by provided your order tracking number.
3rd: If the above 2 approaches doesn’t attend to your problem still, kindly contact us. We will try our best to assist.

For international shipping:
Packages are not considered lost until 60 days from the day of shipping.

1st: Kindly track your order to retrieve the latest delivery status of your order.

2nd: Kindly make a quick call to your local postal service by provided your order tracking number.

3rd: If the above 2 approaches doesn’t solve your problem, kindly contact us. We will lodge a report to Post Malaysia to track the parcel.

*Note: with this approach, Post Malaysia will escalate the inquiry to the destined country postal service for further investigation. This will take week(s) for a reply.

4th: Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to “SoulCraftyGarder’s Refund Policy” for detail:
https://www.soulcrafty.com/shop-policies/

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