Shipping – Soul Crafty https://www.soulcrafty.com GIFTS OF LOVE Designed to create beautiful memories Fri, 09 Jun 2023 09:35:17 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.1 https://www.soulcrafty.com/wp-content/uploads/2020/03/soulcrafty_logo_2015-90x90.png Shipping – Soul Crafty https://www.soulcrafty.com 32 32 Do you ship worldwide? https://www.soulcrafty.com/ufaqs/do-you-ship-worldwide/ https://www.soulcrafty.com/ufaqs/do-you-ship-worldwide/#respond Thu, 19 Mar 2020 09:52:42 +0000 http://localhost/wordpress/?post_type=ufaq&p=1104 Yes, we do ship worldwide except ISRAEL.

]]> https://www.soulcrafty.com/ufaqs/do-you-ship-worldwide/feed/ 0 What happen if my package is lost? https://www.soulcrafty.com/ufaqs/what-happen-if-my-package-is-lost/ https://www.soulcrafty.com/ufaqs/what-happen-if-my-package-is-lost/#respond Thu, 19 Mar 2020 08:14:00 +0000 http://localhost/wordpress/ufaqs/what-happen-if-my-package-is-lost/ For domestic shipping:

1st: Kindly track your order to retrieve the latest delivery status of your order.
2nd: Kindly make a quick call to Poslaju by provided your order tracking number.
3rd: If the above 2 approaches doesn’t attend to your problem still, kindly contact us. We will try our best to assist.

For international shipping:
Packages are not considered lost until 60 days from the day of shipping.

1st: Kindly track your order to retrieve the latest delivery status of your order.

2nd: Kindly make a quick call to your local postal service by provided your order tracking number.

3rd: If the above 2 approaches doesn’t solve your problem, kindly contact us. We will lodge a report to Post Malaysia to track the parcel.

*Note: with this approach, Post Malaysia will escalate the inquiry to the destined country postal service for further investigation. This will take week(s) for a reply.

4th: Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to for detail at SoulCrafty’s Refund Policy

]]> https://www.soulcrafty.com/ufaqs/what-happen-if-my-package-is-lost/feed/ 0 I need my purchases urgently, can you do express shipping? https://www.soulcrafty.com/ufaqs/i-need-my-purchases-urgently-can-you-do-express-shipping/ https://www.soulcrafty.com/ufaqs/i-need-my-purchases-urgently-can-you-do-express-shipping/#respond Thu, 19 Mar 2020 07:48:55 +0000 http://localhost/wordpress/ufaqs/i-need-my-purchases-urgently-can-you-do-express-shipping/ Yes. Order can be upgraded to express shipping. It is estimated to arrives in 2 to 8 business days once dispatched subject to final shipping location and custom clearance.

To view estimated delivery date before placing your order, kindly go to Cart or Checkout page.

**orders that have been shipped cannot be expedited

]]> https://www.soulcrafty.com/ufaqs/i-need-my-purchases-urgently-can-you-do-express-shipping/feed/ 0 Can I track my order? https://www.soulcrafty.com/ufaqs/can-i-track-my-order/ https://www.soulcrafty.com/ufaqs/can-i-track-my-order/#respond Thu, 19 Mar 2020 07:48:37 +0000 http://localhost/wordpress/ufaqs/can-i-track-my-order/ Yes. All orders will be shipped with track label. Tracking detail will be updated once order shipped.

You may track your parcel status with the tracking number provided, where you my find it at My account > Order,

The tracking number serves as a serial number to prove that the parcel was accepted into custom for international delivery.

It also provides information on your parcel’s delivery status, if it’s being successfully delivered or not.

]]> https://www.soulcrafty.com/ufaqs/can-i-track-my-order/feed/ 0 How long does shipping take? https://www.soulcrafty.com/ufaqs/how-long-does-shipping-take/ https://www.soulcrafty.com/ufaqs/how-long-does-shipping-take/#respond Thu, 19 Mar 2020 07:47:24 +0000 http://localhost/wordpress/ufaqs/how-long-does-shipping-take/

Shipping Duration

ESTIMATEDshipping duration as stated below (subject to custom clearance)

West Malaysia 1 to 3 working days
East Malaysia 2 to 4 working days
South East Asia ( Singapore, Thailand, Philippine…) 1 to 2 weeks
United Kingdom / Australia / Europe / United States / Canada 2 to 3 weeks

*PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.

To view estimated delivery date before placing your order, kindly go to Cart or Checkout page.

]]> https://www.soulcrafty.com/ufaqs/how-long-does-shipping-take/feed/ 0 How long does it takes to process my order? https://www.soulcrafty.com/ufaqs/how-long-does-it-takes-to-process-my-order/ https://www.soulcrafty.com/ufaqs/how-long-does-it-takes-to-process-my-order/#respond Thu, 19 Mar 2020 07:46:48 +0000 http://localhost/wordpress/ufaqs/how-long-does-it-takes-to-process-my-order/ For ready-to-ship products, orders are generally dispatched within 1-3 working days (Monday – Saturday except for Festive Holidays) when full payment is received.

For customize / personalized products, please refer to respective listing.

This may be a little longer during busy periods.

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